It appears that your cart is currently empty
Backup of About Us
JEWELRY
Jewelry is the epitome of all emotions that can make you feel special and the keynote to create a unique look on every occasion for everyone who has a sense and taste in fashion.
Fay Jewels is an online jewelry boutique, selling products sourced from all over the Globe. Our HQ is in NYC.
We have sourced our collections from those who we feel share our passion to deliver amazing designs at incredibly affordable prices.
Remember to keep an eye on our Social Media pages too, where we will have regular new product releases, sales and giveaways!
WHY CHOOSE FJ?
Unlimited Choices for The Gemstones
Here at Fay Jewels, you are able to choose from such an amazingly large selection of jewelry with different gemstones and variations of their colors. We provide all different tastes and styles, so our clients have plenty of options to choose from and fill their hearts desires. From the more traditional white diamond to our newest categories of colored diamonds, or rarer shades of gemstones like London Blue Topaz - you are sure to find your perfect fit. And that is why on our website you are able to find an overwhelming amount of different styles and classes of jewelry, responding to every possible taste. And every budget.
Years of Experience
With the many years in the business and constantly improving our work in the jewelry industry, FJ has collected the latest design and trends to satisfy the style tastes of all our customers and potential customers.
Quality Assessment by The Professionals
Fay Jewels makes sure that all of our jewelry is of the best quality. Every item passes a very strict control of our team of professionals. Every detail of our jewelry is created and produced with the most delicate care and attentiveness.
Our Diamond jewelry is all GIA or IGI certified
RING SIZE GUIDE
The right ring size is an essential must for the most special moment. The ring needs to be tight enough not to fall off, but it also has to be loose enough to slide over your knuckle. The time of the day and also the weather affect the measurement. Because in the early morning or cold weather, fingers are smaller and when the weather is too hot, the fingers are bigger. The evening is the best time to measure your finger size while they are warm. If you hesitate between two sizes, always go with the larger one. If your knuckle is larger than the base of your finger, measure both your knuckle and the base of your finger and select a size in between the two.It is always good to measure your finger a couple of times during the day. If the ring is going to be a surprise, you can ask her / his friend or family members or you can secretly borrow her/his ring and go down to a jeweler to learn the size. Please also remember that right hand and left hand are different so the finger sizes are different too.
Common Ring Sizes
We understand that it might be difficult to accurately select the correct ring size online, and especially if it is intended to be given as a surprise gift, you would have to guess the ring size.We think about the convenience of your choice. Our products are supplied with star rating that should help hesitant buyers to take a decision. What’s more, you can search our site if you know exactly what you are looking for or use a bunch of different filters that will considerably save your time and efforts
If you are planning a surprise and you are not sure about the size of the ring, you can always order the average ring size and send it back to us for resizing within the first 60 days of receipt of your product.
The average ring size varies between L1/2-N for women and S-T1/2 for men.
Printable Ring Sizer
In case of the occasion being just around the corner, you can also download free ring sizer in PDF format which comes along with instructions. Download the free ring sizer in PDF format here.
Print Ring Size PDF
If you are still not sure what size would be the best for you, you are more than welcome to contact our experts to discuss the matter further. Contact Us >
Tips For Measuring Ring Size
- Temperature causes an inaccurate reading while measuring your ring size. Your fingers will be at least half a size smaller when your hand is too cold while it will be half a size bigger when it is too hot. Measure your finger in average temperatures, preferably at the end of the day when your fingers are at their largest.
- The wider band a ring has, the tighter you will feel. So, if you wish to order a band approximately 6 mm wide or more , move up a size from the normal ring size worn. Also, the rings with large stones may cause the band to lift up when laid on its side. Keep in mind that you should order the next size up since it slightly distorts the size.
- If your knuckle is larger than the base of your finger, measure both your knuckle and the base of your finger and select the size in between two.
- Your ring should snug enough not to fall off and loose enough to slide over your knuckle. If you hesitate between two sizes, always go with the larger one.
- Repeat measurement 3 to 4 times to eliminate an erroneous result.
Important Notes
- Please avoid getting your item resized by a third party such as another jeweler or someone other than Fay Jewels as it will void your lifetime warranty.
- Please note that the resizing process may take up to 25 business days depending on the product and the resized ring will not be eligible for a refund.
Ring Size Chart
Below you can find the standard ring sizes along with the corresponding diameters and circumferences.
SHOPPING
No, you don't have to have a Fay Jewels account to place an order, you can order as a guest. However, having a Fay Jewels account you can login into your account any time and see the current status of your order in your order history. Signing up with a Fay Jewels account is very easy and it takes less than a minute.
Fay Jewels operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our Pricing Policy for more information.
Manufacturer's warranty guarantees that we will service your product free of charge for 1 year in case of any manufacturer's defect. Please read our Return Policy for more detailed information.
“Fay Jewels has a large team of in-house designers. Each design is created by dedicated Fay Jewels designers.” - We have designers with decades of experience in design and build of jewelry. Our great designers includes experience in working for Tiffany & Co., David Yurman, Giorgio Armani, Le Vian and Barneys New York, among many others.
No not yet. However shopping our products is at your fingertips on our sit eor by messaging us!
Please contact us regarding demo products
No, currently we don't offer catalogs as you can view and create many more product variations on our website. All our designs are as close to you as your mobile device.
Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, Please Contact Us immediately.
SHIPPING & DELIVERY
Free Shipping On Orders $100+. otherwise $10 Flat.
Please contact us for international purchases.
All our packages are insured during transit. Please make sure that you will be available to accept your package at the time of delivery. Please read our Shipping Policy for further information.
You will receive an email with a tracking number once your package has been shipped out.
METALS & PRECIOUS STONES
Platinum is a precious metal often used for setting or mounting high quality diamonds and gemstones. Platinum is a strong, durable and dense metal which is valued for its white color and purity. It is also a great alternative for those who are allergic to gold and silver.
You can contact us to customize the metals of a product you want.
The country of origin varies depending on the selected type and quality of the gemstone. You can find this information on the product page. Fay Jewels has adopted the principles of the Kimberley Process and all our diamonds as well as our gemstones are supplied by ethical sources.
RETURNS
It may take 4-5 business days or up to a week for your funds to appear back in your account.
Our Return Policy gives you an opportunity to return your product within 7 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.
Please contact us.
No, please do not get your product serviced at a 3rd party as it will void your warranty.
Sure you can! Just message us before you order
No, we don't service the products of other manufacturers.
You can exchange your product as long as it meets the return conditions. You can read our Return Policy for more information. Please remember that custom designs are not eligible for exchange or refund.
RETURN POLICY AND WARRANTY
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Fay Jewels. If, for any reason, you are dissatisfied with your purchase, you may return your item in original condition within 7 days from receiving your order, under the condition that your item meets the return conditions..
Please read this page carefully prior to returning your item.
Items can be returned for refund or store credit as per your choice.
Custom orders are FINAL SALE
WARRANTY
Fay Jewels jewelry is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies.
All Fay Jewels products are provided with a free 1 year Manufacturer’s Warranty. In case of any manufacturing defect, Fay Jewels will gladly repair your item free of charge as long as your item meets the terms and conditions for the 1 year warranty.
All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determine that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by Fay Jewels are available at cost or otherwise.
Terms and Conditions for Warranty and Repair
- The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorized service or normal wear and tear.
- The warranty is null and void in any case where the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweler or person other than Fay Jewels.
- If any part of jewelry (including but not limited to stones, chains, clips..etc.) falls off, it should be returned along with its parts before any attempt to repair. Fay Jewels does not take responsibility for missing parts or stones.
The manufacturer warranty does not cover the following:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
- Scratches, dents or chipping caused by general wear or misuse.
- Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage
- Lost or stolen stone(s)
- Items that have been abused or worn out of expectations for normal, everyday wear.
RETURNS
You may return your item to Fay Jewels either for a refund, resizing, or repair request. All we ask is that you fill out our return order form and include a printed copy in your return package.
For a quick and easy return process, please make sure that you select the correct type of return.
A confirmation email including the return address will be sent to you once you select to start a return.
Pack your item(s) securely before shipping. You will be provided a return shipping label upon request.
Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.
Please read the below information carefully prior to returning your item for refund,
WITHDRAWAL (REFUND)
Your return must meet all conditions below to be eligible for a full refund:
- The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
- The product has previously not been resized or modified.
- The product is not a special order that has been designed and/or produced to customer specification.
- The product doesn’t include diamonds purchased as part of GIA certification.
- The product has been returned to Fay Jewels within 7 days from the delivery of your order.
We will credit your original payment method or store credit.
Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.
RESIZING
Fay Jewels will gladly resize your ring one time free of charge within the first 7 days of receipt of your product.
Please note that rings can only be resized within the size range offered on the Fay Jewels website. Custom design rings (special orders that have been designed and/or produced as per customer's personal requirements) are not eligible for free resizing.
Resizing process applies only to modify the ring size. Width or thickness of a ring cannot be modified.
Please avoid getting your item resized by a third party such as another jeweler or person other than Fay Jewels as it will void your warranty.
The resizing process takes about 25 business days depending on the product and a resized ring will not be eligible for a refund.
