About Us

JEWELRY

Jewelry is the epitome of all emotions that can make you feel special and the keynote to create a unique look on every occasion for everyone who has a sense and taste in fashion.

Fay Jewels is an online jewelry boutique, selling products sourced from all over the Globe. Our HQ is in NYC.

We have sourced our collections from those who we feel share our passion to deliver amazing designs at incredibly affordable prices.

Remember to keep an eye on our Social Media pages too, where we will have regular new product releases, sales and giveaways!

WHY CHOOSE FJ?

Unlimited Choices for The Gemstones

Here at Fay Jewels, you are able to choose from such an amazingly large selection of jewelry with different gemstones and variations of their colors. We provide all different tastes and styles, so our clients have plenty of options to choose from and fill their hearts desires. From the more traditional white diamond to our newest categories of colored diamonds, or rarer shades of gemstones like London Blue Topaz - you are sure to find your perfect fit. And that is why on our website you are able to find an overwhelming amount of different styles and classes of jewelry, responding to every possible taste. And every budget.

Years of Experience

With the many years in the business and constantly improving our work in the jewelry industry, FJ has collected the latest design and trends to satisfy the style tastes of all our customers and potential customers.

Quality Assessment by The Professionals

Fay Jewels makes sure that all of our jewelry is of the best quality. Every item passes a very strict control of our team of professionals. Every detail of our jewelry is created and produced with the most delicate care and attentiveness.

Our Diamond jewelry is all GIA or IGI certified

Necklace Sizes

WOMEN'S NECKLACE SIZES
LENGTH
14" Fits like a choker
16" Falls perfectly around the base of the neck like a collar. On a petite woman it will hit your collarbone while for plus size women it might feel more like a choker.
18" This length is popular for adding pendants which will hang over a crew neck.
20" Will fall a few inches below the collarbone and allow a little more breathing room. Perfect for a low, plunging neckline or if you want to wear it over a turtleneck.
22" Falls at or above a low neckline.
24" Falls below any neckline.
36" Common with pearl strands and will hang below the bosom.

Bracelet Sizes

Bracelet fit

See our size charts below.

CHILDREN'S LENGTH
Newborn - 6 Months. 4"
6 - 12 Months 4 1/2"
12 - 24 Months 5"
2 - 5 Years 5 1/2"
6 - 8 Years 6"
9 - 13 Years 6 1/2"
WOMEN'S LENGTH
Petite 7"
Medium 7 1/2" - 8"
Large 8 1/2"
Plus Size 9"
Anklet 9.5" - 10"
*Anklets usually come with extension chain

SHOPPING

No, you don't have to have a Fay Jewels account to place an order, you can order as a guest. However, having a Fay Jewels account you can login into your account any time and see the current status of your order in your order history. Signing up with a Fay Jewels account is very easy and it takes less than a minute.

Fay Jewels operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our Pricing Policy for more information.

Manufacturer's warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect. Please read our Return Policy for more detailed information.

You can customize a piece by contacting us or using the custom form.

Fay Jewels has a large team of in-house designers. Each design is created by dedicated Fay Jewels designers.

We have designers with decades of experience in design and build of jewelry. Our great designers includes experience in working for Tiffany & Co., David Yurman, Giorgio Armani, Le Vian and Barneys New York, among many others.

You can edit or cancel your order if it hasn’t been processed yet. Otherwise please contact us.

We do not offer any demo products but we do offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you a chance to return your product within 7 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.

Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, Please Contact Us immediately.

SHIPPING & DELIVERY

Free Shipping On Orders $100+. Otherwise, $10 Flat Fee.

Please contact us about international purchasing.

Your tracking number will be emailed to you as soon as your item has been shipped out.

All our packages are sent with tracking numbers. Please make sure you will be home to sign upon delivery.

We do not take responsibility for packages once they have arrived at your destination.

METALS & PRECIOUS STONES

We have a big selection of stones and metals. Please contact us to customize a piece in a different material.

RETURNS

It may take 4-5 business days or up to a week for your funds to appear back in your account, depending on your bank.

We offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 7 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.

All you need to do is to fill in our online return form, submit it for resizing, print a copy of the form and send it to us along with your product. You can also request a free ring sizer in the meantime to make sure your new ring size will be correct. Please read our Return Policy for further information.

No, please do not get your product serviced at a 3rd party as it will void your warranty.

Sure you can! Just message us to go through the process.

No, we don't service the products of other manufacturers.

Removing an engraving is not a standard service that we offer.

You can exchange your product as long as it meets the return conditions. You can read our Return Policy for more information. Please remember that custom designs are not eligible for exchange or refund.

RETURN POLICY AND WARRANTY

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Fay Jewels. If, for any reason, you are not satisfied with your purchase, you may return your item in original perfect condition within 7 days from the delivery of your order, if your item is not a final sale item.

Items can be returned for refund or store credit as per your choice.

WARRANTY

Fay Jewels jewelry is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies. All Fay Jewels products are provided with a free 1 year Manufacturer’s Warranty. In case of any manufacturing defect, Fay Jewels will gladly repair your item free of charge as long as your item meets the terms and conditions for the 1 year manufacturers warranty. All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determine that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by Fay Jewels are available at cost or otherwise.

Terms and Conditions

The manufacturer warranty does not cover the following:

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  • Scratches, dents or chipping caused by general wear or misuse.
  • Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage
  • Lost or stolen stone(s)
  • Items that have been abused or worn out of expectations for normal, everyday wear
  • Products that were modified or resized

RETURNS

CUSTOM ORDERS ARE NOT SUBJECT TO REFUND AND ARE CONSIDERED FINAL SALE!

All Items come with a tag connected to it. If the tag is torn off, your item may not be subject to a refund. For a quick and easy return process, please make sure that you select the correct type of return and fill out all required fields on the form while filling it out. Your return request will not be processed without the requested information.

Once we receive and review your return request, we will contact you regarding the return. Please note that your return request will be processed based on the information that you submit online. Any handwritten notes on the printed copy of the return form will not be taken into consideration. We suggest that you pack your return in a safe and secure packaging. Fay Jewels does not take responsibility for damage of items in transit.

Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.

Please read the below information carefully prior to returning your item for refund,

REFUND

Your return must meet all conditions below to be eligible for a full refund:

  • The Item has not been worn and is in brand new condition, with the tag
  • The product has not been resized or modified
  • The product is not a custom order
  • The product doesn’t include diamonds purchased as part of GIA certification
  • The return has been requested to Fay Jewels within 7 days from the delivery of your order.

Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.

RESIZING

Fay Jewels will gladly resize your ring one time free of charge within the first 30 days of receiving your product.

Please note that rings can only be resized within the size range offered on the Fay Jewels website. Custom design rings (special orders that have been designed and/or produced as per customer's personal requirements) are not eligible for free resizing, however we may be able to do so for a fee.

Resizing process applies only to modify the ring size. Width or thickness of a ring cannot be modified.

Please avoid getting your item resized by a third party such as another jeweler or person other than Fay Jewels as it will void your warranty.

The resizing process takes about 25 business days depending on the product. Once resized, it is no longer able to be returned.

REPAIR

To send your product for repair, please contact us with details of the item and the needs, and we will work with you accordingly.

Please note that the repair process takes about 25 business days depending on the product.